NileRoam

Order recovery

Find your order

Lost your eSIM email? Enter your NileRoam order number and the email you used at checkout. We’ll check your order and help you recover your eSIM details.

Starts with NR- — it’s in your payment confirmation.

The email address you used at checkout.

Your eSIM details stay private. We don’t display installation credentials on this page. When eligible, recovery details are sent only to the email you used at checkout.

Still need help?

Check the spam or junk folder of the email address you used at checkout — recovery emails sometimes land there.

If the email still hasn’t arrived, contact NileRoam support with your order number. That’s all we need to find your order — please don’t send payment references or eSIM installation details.

Contact support